Shipping policy
Please read the information below carefully before placing an order. This policy explains how orders are prepared, shipped, and delivered. By completing a purchase on MyStore, you agree to the terms outlined below.
1. Order Preparation
Orders are prepared within 2–5 business days after payment confirmation.
Processing is completed Monday through Friday, excluding weekends and public holidays.
Orders placed during peak periods may require additional preparation time.
2. Delivery Timeframes
We cooperate with established international shipping partners to ensure reliable delivery. Estimated delivery timelines depend on the destination country.
Standard Shipping:
• Europe, United States, Canada, United Kingdom: approximately 14–31 business days
• Other international destinations: delivery may exceed 31 business days depending on customs procedures and local postal operations
Delivery estimates are provided for guidance and are not guaranteed transit times.
3. Shipment Tracking
All orders include shipment tracking.
Tracking information is provided once the order has been dispatched. Customers are responsible for monitoring tracking updates and delivery progress.
4. Delivery Delays
Delivery times may occasionally be affected by circumstances outside of our direct control, including but not limited to:
• Customs processing procedures
• Postal or carrier disruptions
• Weather-related interruptions
• High seasonal demand
• Incomplete or inaccurate shipping details
We appreciate your understanding in the event of such delays.
5. International Logistics
International shipments may be influenced by global logistical conditions, transportation limitations, or regulatory adjustments in specific regions. MyStore is not responsible for delays resulting from external shipping or customs processes.
6. Shipping Information Accuracy
Customers must ensure that all shipping details entered at checkout are correct and complete.
We cannot guarantee modifications to an order once it has entered processing. MyStore is not responsible for delivery issues resulting from incorrect information provided during checkout.
If you notice an error shortly after placing an order, please contact us promptly at:
We will attempt to assist if the order has not yet been processed.
7. Delivered Status
If tracking information confirms that a shipment has been delivered but the package cannot be located, we recommend:
• Checking with household members or neighbors
• Contacting the shipping carrier directly
• Verifying delivery instructions with building management (if applicable)
Once a shipment is marked as delivered by the carrier, responsibility transfers to the recipient.
8. Customs Duties & Import Charges
International orders may be subject to customs fees, import duties, or local taxes determined by the destination country.
These charges are not included in the product price or shipping cost and remain the responsibility of the customer. MyStore does not control or predict customs assessments.
Customers are encouraged to review local import regulations prior to ordering.
9. Remote Areas
Deliveries to remote, rural, or low-density regions may require additional transit time beyond standard estimates.
10. Additional Customs Requirements
Certain countries may require additional documentation or contact information for customs clearance. Failure to provide requested information may result in shipment delays.
11. Support
For any questions regarding your shipment, please contact:
12. Policy Revisions
This Shipping Policy may be updated from time to time. Any changes will be reflected on this page. Continued use of the website constitutes acceptance of the current version.